Where the content states: “We” includes Hippo Web Solutions or any party acting on Hippo Web Solutions’s implicit instructions. “You” includes the person purchasing the services and/or any party acting on the customer’s instructions. “Member” includes the purchaser of services and/or any party acting on the purchaser’s instructions. “The Registrant” includes the person applying for a domain name or any party acting on the Registrant’s instructions. “The Registry” refers to the relevant domain names Registry. “Server” means the computer server equipment in connection with the provision of the Services. “Web Site” means the area on the Server allocated by us to you for use by you as a site on the Internet. “TOS” includes this agreement. Hippo Web Solutions reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: http://www.hippowebsolutions.com/terms-of-service. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:
By using any portion of Hippo Web Solutions’s service, you are agreeing to this service agreement on this document entirely.
1. Domain Name Registration and SSL certificates
1.1 We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 We shall not release any domain to another provider unless full payment for that domain has been received by us.
1.5 Hippo Web Solutions reserves the right to revoke or refuse an SSL certificate with or without prior notice.
1.6 Hippo Web Solutions reserves the right to increase/decrease our SSL prices at anytime with or without prior notice.
1.7 Hippo Web Solutions reserves the right to provide the customer with another equivalent SSL certificate should the advertised one not be available.
1.8 Hippo Web Solutions provides no warranties or guarantees on the nature and functionality of the certificates.
1.9 Hippo Web Solutions does not provide technical support for SSL certficates apart from the initial installation thereof.
2. Personal Web Hosting Account
2.1 Customer may not resell space in their account. Personal accounts are to be used by the primary owner only; account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. This includes email services, cgi scripts, MySql services. Web hosting services are defined as allowing a separate, third party to host content on the Customer’s web site. Exceptions to this include ad banners, classified ads, and personal ads. Should customer wish to host materials for companies that are not under direct control of customer, arrangements should be made by sending mail to webmaster@hippowebsolutions.com. Failure to comply with this is grounds for immediate suspension of account until such time as the issue is resolved. Unauthorized Reselling or Providing Access to personal account services such as offering email services and accompanying features for use by individuals outside of the required use on your own account; the reselling or giving away of CGI and other scripts installed on Hippo Web Solutions Servers; or providing access codes to individuals not authorized to receive such materials as necessary for the running of your website or account.
3. Use of services
3.1 Excessive CPU, Bandwidh or Disk Space Usage can potentially compromise our shared hosting environment. This is the result of using the system in a manner that encumbers disk space, processors or other system resources beyond the allowances of your specific plan type and to the degree that your usage compromises the hosting accounts of our other customers.
3.2 Excessive resource usage - cgi scripts or other executable code that consumes an undue amount of CPU time [in the sole discretion of Hippo Web Solutions] will be reprioritized if possible, or we will ask you to discontinue its use either permanently or until the script is altered by yourself or your authorised representative to operate in a less resource-hungry manner. Failure to cease operation of the offending executable will be considered as server abuse. Hippo Web Solutions reserves the right to terminate any process which it deems to be using excessive resources.
3.3 Background processes - background processes [that is, applications or utilities that are started from within an interactive shell login, and set to run permanently in the background on a server] are not to be initiated without prior arrangement with us. We reserve the right to examine all code before it is run on the server. Running of background processes without prior arrangement and confirmation in writing from Hippo Web Solutions is server abuse.
3.4 Compiling - User rights to access compiler software is available upon request and arrangement. Once again, we choose to examine any code that is compiled and executed from our hardware. If you need access to the CP compiler, please contact us describing your need for access. Compiling without prior arrangement and written confirmation is server abuse.
3.5 Mailing Lists - Hippo Web Solutions has allocated tools to ensure proper delivery of opt-in / opt-out mailing lists and normal email. It is important that you use these tools accordingly. All full packages include access to the pre-installed Mailman Mailing List Software. Large mailing lists (those exceeding 500 subscribers) sent using the Hippo Web Solutions Services, must be sent using the mailing list tools that have been pre-installed for this purpose. If your mailing list exceeds 1,500 addresses you should contact Hippo Web Solutions requesting permission to send the mailing through the Hippo Web Solutions servers prior to sending any messages. Sending a large mailing through mailing list software other than Hippo Web Solutions pre-installed software can adversely affect the flow of email. Should such a large mailing disrupt normal services or create unacceptable server loads, the account associated with the mailing risks termination.
3.5a Mailing lists operated on Hippo Web Solutions servers must be double opt-in with specific clear instructions in order to opt-out
3.6 Pornography - Hippo Web Solutions prohibits the storage and transmission (inbound and outbound) of pornography with the exception of softcore erotic art. Written permission must be obtained before any pornographic material is stored and/or transmitted through Hippo Web Solutions servers.
3.7 Copyright software, Warez, destructive applications, copyright media, proprietary computer information and hacking & cracking sites are strictly prohibited on any portion of our services and network. Customers storing and transmitting (inbound and outbound) files that violate copyright or other federal laws risk having their accounts terminated without further notice.
3.7a Warez Sites are sites that are typically used by “hackers” to trade (upload/download) illegally pirated copies of software programs with one another. Hippo Web Solutions Hosting has a zero-tolerance policy on all Warez Sites. Sites that become a trading post for “warez” programs will be reported to any and all regulatory, administrative, and/or governmental authorities for prosecution. In addition to your account being deleted from our servers, you may face legal action that can be taken against you by the programmers/software companies of the copyrighted software.
3.8 Any incident of server abuse is grounds for immediate and unconditional account termination. Common examples of abusive practices are listed below and Hippo Web Solutions Hosting reserves the right of interpretation as to what constitutes abusive practices. In short - if you are unsure that your actions may be perceived as an abuse of service, contact Hippo Web Solutions directly to check with us before proceeding.
3.8a Ignorance of your actions and consequences does not exempt you from liability
3.8b Hippo Web Solutions reserves the right to financially penalise any customer violating this agreement. The amount the customer is penalised is determined by Hippo Web Solutions. The customer agrees to pay all financial penalties placed by Hippo Web Solutions in full and within 30 days.
3.9 Email abuse - Unsolicited Commercial Email ['Spam'] is expressly forbidden. This is considered server abuse and is grounds for immediate termination.
3.10 Trafficking of illegal content is expressly forbidden, in the same way that storing illegal content on your account is banned. Likewise is the utilization of your account to traffic illegal content by any means or method - it must not reside on nor pass through a Hippo Web Solutions server.
3.11 IRC sessions - Using Hippo Web Solutions Hosting servers to run an Internet Relay Chat [IRC] session is grounds for immediate termination. This includes the use of BNC and other redirection servers to indicate a source address on any Hippo Web Solutions Hosting server. Running IRC from our servers makes them targets for attack. Don’t run IRC sessions, IRC bots, IRC servers or IRC proxies. IRCs, Chat Rooms, MUDs, etc. Also software used in the maintaining of an IRC connection (daemons), ‘bouncers’, ‘eggdrops’ and the like are strictly prohibited. We will give no warning before terminating this activity and the account responsible.
3.12 Hacking / Denial of Service - Network activity that constitutes an attack on any internet host from a Hippo Web Solutions is grounds for immediate termination and likely prosecution.
3.13 Selling for free - Hippo Web Solutions prohibits any portion of its services to be resold without charge. This includes but is not limited to: entire hosting accounts, email services, scripts, FTP accounts, MySQL databases, applications, licenses, webspace and bandwidth (this includes image hosting and file/data hosting services, either free or subscription/fee based).
3.13a Proxy websites and such are prohibited.
3.14 Any reselling of Hippo Web Solutions services is prohibited unless clearly stated otherwise. Portions of a cPanel shared account may not be resold under any circumstances.
3.15 Hippo Web Solutions backs up data for its own use and disaster recovery, to an offsite location. We do not make any guarantees on the integrity and reliability of the backups. Customers may request one free restore of Hippo Web Solutions backups per month, but are strongly encouraged to make their own backups.
3.16 At most one promotion can be used together when ordering. Hippo Web Solutions reserves the right to refuse a promotion to a customer.
3.16a Hippo Web Solutions reserves the right to revoke a promotion already being used or a new promotion introduced with or without prior notice.
3.16b Hippo Web Solutions reserves the right to reduce the advertised duration of a promotion with or without prior notice
4 Payment and Bills
4.1 All accounts are set-up on a pre-pay basis only.
4.2 Hippo Web Solutions provides a 3-day no interest credit period to the customer to allow resolution of any payment issues. Hippo Web Solutions reserves the right to reduce the credit period time at its own discretion at any time. Hippo Web Solutions reserves the right to impose a late fee of no more than